Setup Guide - Getting Started with Onport

Kelly
Kelly
  • Updated

We know every business is different and there are many different ways Onport can be tailored to your requirements. That's why we recommend you get in touch before jumping in and connecting Onport to your online stores.

However! If you're itching to get started, we recommend going through the following steps. If you have any questions - just reach out and we'll be happy to chat!

  1. Connect your online store. If you are on Shopify, you can install Onport as an app from the Shopify App Store. Otherwise, you can connect your online stores under the setup area in your account.

  2. Complete our onboarding form. There are lots of ways to configure Onport - this will take you through the most important settings to get started. It will also allow you to book an optional onboarding call with an Onport expert.

  3. Set up your dropship providers. If you are drop-shipping or creating a multi-vendor marketplace you'll need to set up your vendors. You can do this from the dropship providers list in Onport. If you just fulfill in-house, you can skip this step.

  4. Place some test sales. Onport won't import any historic sales right away. Once your product and dropship provider details are all set up, we recommend placing some test sales to understand the end-to-end process.

  5. Check out our blog! If you're new to drop-shipping or looking for how to improve your current setup, read through our blog and support articles. There's everything from setting up shipping on multi-vendor marketplaces to automating your vendor payments. If there's something we haven't covered - just get in touch.

RESPONSE TIMES

Onport provides chat and email support for all plans. As well as offering prioritized response times, calls can also be booked with our support or onboarding teams for those on the plus and enterprise plans.

Onport Support offers 12×5 coverage. Hours are 9am - 9pm Eastern Time, Monday - Friday, excluding US Holidays. Support inquiries may be submitted at any time.

The Onport Platform itself is monitored 24×7. Onport's policy is to prioritize live customers subscribed to a plan. During peak hours, this may mean trial accounts may experience elevated response times.

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