Create and Track Support Requests

Kelly
Kelly
  • Updated

Submitting cases through the support portal allows you to track the status, receive replies from our team, and respond to those cases.

This also allows your entire organization to view and respond to tickets created by others on your team to keep everyone updated. 

Help Center Login

 


Create an account

1. Navigate to https://jettisupport.zendesk.com/hc/en-us

2. Complete the signup and it will take you to the Jetti Support portal.

Welcome to Jetti - kellymurray.395@gmail.com - Gmail 2021-04-19 at 1.47.37 PM


Submit a case

*Cases submitted under the same domain (ex. jetti.io) will appear in your cases. This allows you to submit cases from different emails but track and reply to them as an organization.

1. Navigate to Jetti Help Center

2. Click "Submit a request"

Jetti 2021-04-19 at 2.16.38 PM

 


Track cases

1. Navigate to Jetti Help Center

2. Click Profile Icon in the top right

3. My Activities

Jetti 2021-04-19 at 2.25.20 PM

4. Here you will be able to reply to current cases and track the status

Requests – Jetti 2021-04-19 at 2.27.44 PM

 

 

 

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