Testing Returns in Shopify

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The final step of setting up your Returnify account is to check that orders and returns are all handled correctly. For example, to see if a return shows up correctly in your account and you are able to raise returns on behalf of customers if needed.

How to do this:

  1. First, create a test order in your Shopify store. You can read these instructions on how to create draft orders in Shopify.
  2. Next, go to the Sale Returns tab. Click on New Return. Select Raise Return from the dropdown menu next to the order you created.

  1. This will now take you to the customer-facing journey. Go through it as a customer would. At the end of it, click Back to Sales.

  1. If all went well, this return should show up in your Sale Returns tab. This return will also show in Jetti, with a Returnify tag.

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