Custom Status for Orders

  • Updated

Custom statuses can be set up for vendors and marketplaces to use. These statuses will appear on the dropship orders page, which you can then filter by. This is only available in the vendor portal. Custom statuses cannot be changed from an e-commerce platform (ie. Shopify)

Example: If you would like your vendors to acknowledge new orders, you can set statuses called Acknowledged and Unacknowledged. You can set Unacknowledged as the default status when orders are created and have vendors mark them as acknowledged from within their vendor portal. 

Jetti 2021-08-26 at 3.43.10 PM


Create Statuses

Create the custom statuses (These are arbitrary and can be anything you choose)

Go to Setup > Dropship Portal > Purchase Order Status Section

Choose Level (This is the color of the status label)
Default > Grey
Warning > Orange
Danger > Red



Set default status (Optional)

If you do not set a default status the orders will show a blank status in the dropship order section. Integrations > Channel > Channel name > Order Processing Tab > Purchase Status



Color Status Tag Examples:

Set Statuses

*Please note the default status will only apply to new orders. The status will need to be manually changed on previous existing orders.

Vendor Portal Order Section:
Check boxes next to orders > Click "Status" at the top > Choose status


Order Details Section:

Status can be changed in the order details in the vendor portal

Click the order number > Change status in the order details section

Status can also be changed In Jetti if needed
Dropship Orders > Check boxes next to orders > Status > choose status



Email notifications

Email notifications are triggered when a status is updated in Jetti or the vendor portal. These currently cannot be edited. 




Was this article helpful?

1 out of 1 found this helpful

Have more questions? Submit a request



Please sign in to leave a comment.