There is a restriction in Jetti that requires emails to be unique to a vendor. This is to ensure there is only one login needed to access their dashboard. However, vendors may raise they want one email to access multiple portals under the same marketplace. For example, if one person is managing multiple brands under different Shopify stores.
As a workaround, you will need to either
- Enter a unique email for each
- Or, is the vendor is using gmail / gsuite, you can uses the "+" sign in the email as a workaround. For example, firstname.lastname@example.org and email@example.com will both have email routed to firstname.lastname@example.org. This may not work with emails outside of Guite. So, you'll need to use option 1.
We do see the same vendor work with multiple marketplaces using Jetti. If this is the case and they signed up with the same email on each, they can use the switcher in the top left of their portal so change between the marketplaces.